Quality management system
“Our employees are committed to achieving the industry's highest standards of customer satisfaction. Superior training, respect for procedures and a culture that fosters continuous improvement are the cornerstones of our commitment to meet and exceed customer requirements. Put simply, our objective is to deliver reliable and defect free services on time, every time.”
Julien ROGER, AQF Managing Director
AQF Quality Management System
Asia Quality Focus is AQSIQ licensed and ISO 9001:2008 certified. Our quality management system is based on ISO/IEC 17020:2012, CNAS-CI01&02 and ISO 9001:2008 standards. The inspections and audits are performed according to the highest industry standards.
ISO 9001:2008 certified
Our quality management system is based on the following pillars:
- Customer focus
- Involvement of staff
- Process approach
- System approach
- Continual improvement
- Factual approach-based on decision making
- Mutually beneficial relationships
AQF’s Proprietary “Quality Management Dashboard”
Key Quality Indicators (KQI) are established for all relevant functions at every level within the organization and with the client. For example, there are KQI in place to keep a pulse on our ability to meet and exceed customers’ requirements. The KQI objectives are defined via the Management Review Procedure.
- Timely delivery of reports*: 97% should be issued before 2:00 PM the day after the inspection.
- Inspectors monitoring*: all inspectors and auditors are formally reviewed at least once a year with training and informal review taking place weekly.
- Customer service achievement*: 99.7% of the services conducted satisfy our clients.
These Quality Objectives are a part of the data analysis required by paragraph 8.4 of ISO 9001:2008.
*for China only
Independence, Impartiality and Integrity
Inspections are performed according to detailed working instructions and operation procedures. Procedures are strictly followed to ensure an impartial judgment is made during the inspection.
To ensure the inspector’s impartiality and freedom of judgment, AQF inspectors are free from any commercial, financial or other conflicts of interest (contrary to your supplier or a trading company if they are engaged to perform QC). As a rule, AQF staff shall not be directly involved in the design, manufacture, supply, installation, use and maintenance of items inspected. External factors and entities can’t influence the inspection’s results.