41. 3 Keys to Addressing Product Quality Issues with Your Supplier

Download this episode (right click and save) How much money do you lose on each product shipment due to customer returns? How much time do you waste fixing defective goods to make them ready for distribution? And how many suppliers have you worked with that you wish would take steps to reduce or prevent the quality defects that are hurting your bottom line?

InTouch Client Manager John Niggl is joined by Client Manager George Huang to discuss addressing product quality issues with your supplier. In this manufacturing podcast episode, you'll learn about:

• Specificity when addressing quality issues;
• Being realistic in your expectations; and
• Holding your supplier accountable when addressing issues

No one likes product defects, including your supplier. But it’s important to understand that suppliers are constantly balancing cost with technical ability and other factors to meet buyer expectations for both product and shipping. The next time you receive a shipment of product that doesn’t live up to your standards, consider the relationship you have with your supplier. Investigate quality defects and suggest possible solutions. Be reasonable in asking your supplier to change what they’re doing to address quality issues. And hold your supplier accountable by coming to an agreement and routinely checking the product before it leaves the factory (related: How Experienced Importers Limit Product Defects in 3 Stages [eBook]).

And if you’d prefer to read the article that covers this topic instead, check out 3 Keys to Addressing Product Quality Issues with Your Supplier.