43. 3 Ways to Handle Defective Products

Download this episode (right click and save) Some factories are certainly better than others, but even the best factory it will occasionally create a defective item. Part of figuring out what a defective item is in the first place, though, also requires setting reasonable quality standards. Once you realize this, you'll also need an understanding of your choices for responding to faulty goods (related: How Experienced Importers Limit Product Defects in 3 Stages [eBook]).

InTouch Client Managers John Niggl and Stacy Bruce walk you through what to do when you encounter defects and how you can address them. In this manufacturing podcast episode, you'll learn about:

  • Managing expectations for allowable defects
  • Identifying and addressing issues with product inspection; and
  • Accepting any defects that remain in finished goods
Having an effective response to defective products can ensure that your clients receive their goods on time and your reputation as a trustworthy importer remains intact. And if you’d prefer to read the article that covers this topic instead, check out 3 Ways to Handle Defective Products.
New Call-to-action