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Cloudz case study
InTouch and Cloudz
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Recently named the #1 travel products brand, Cloudz is an innovative and powerful player in the travel retail environment. Cloudz started when a group of frequent flyers came together and decided that travelers can – and should – have a better, more comfortable travel experience. Ever since, Cloudz has demonstrated a tenacious commitment to product quality.
Cloudz chose InTouch as their exclusive quality control team and have implemented a number of value-adding InTouch services throughout their supply chain. Executives at Cloudz recognized that ensuring product quality begins with selecting the right supplier and follows through with on-site product inspections. InTouch performed a series of supplier review services on behalf of Cloudz. InTouch senior auditors visited a number of potential Cloudz suppliers in person and evaluated their facilities, capabilities, quality systems and organizational structure. This provided Cloudz with a wealth of actionable information, allowing them to easily select the most reliable manufacturing partner.
Product Inspections for CloudzInTouch has performed hundreds of product inspections for Cloudz to continuously monitor their product quality. These inspections combine an in-depth aesthetic inspection with rigorous on-site testing. For example, each order of Cloudz high-quality travel pillows must undergo checks to verify the correct stuffing weight, pillow shape and color comparisons with approved samples, stuffing consistency checks, and a critical check for any loose needles that may be leftover from the production process.
As a result of their partnership with InTouch, Cloudz boasts a enviably low product return rate, and their shipping schedules are never interrupted by the need to rework defective products. Cloudz has been able to grow their business and stabilize their supply chain by implementing InTouch services strategically in the manufacturing process.
