Poppin case study

A new web-based start up with a fresh and colorful take on common office supplies, Poppin has its sights set on making waves in the industry. These waves won’t go unnoticed however – with big players like Officeworks and Staples currently dominating the market, Poppin cannot afford to deliver anything less than top quality products to its customers. In order to ensure that they would be on equal footing with industry leaders, Poppin turned to InTouch Manufacturing Services.

Difficulty Coordinating a Large Vendor Base

Poppin’s forward-fashion products run the gamut from pens and notepads, to large glass dry-erase boards and office furniture. This breadth of products naturally requires Poppin to coordinate directly with a very wide vendor base – something that even their larger competitors often struggle to do successfully. For a start-up like Poppin, having InTouch’s expert Operations Department coordinating quality inspections for small to medium-sized orders from such a large vendor base is a huge asset. Even under extreme time constraints, InTouch Operations is able to provide a seamless booking process for both Poppin and their many vendors.
 
By developing testing protocols and conducting both in-house and 3rd party lab testing, InTouch was able to ensure that Poppin’s products would stand up to expected usage and also meet international standards, such as BIFMA for their furniture items. With this information compiled, InTouch worked with Poppin’s factories and vendors to ensure understanding of quality standards.