Wholesale Funeral Products Australia case study

InTouch and Wholesale Funeral Products Australia

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Wholesale Funeral Products Australia is an international wholesale distributor of memorial products, specializing in keepsake jewellery, urns and ash boxes.

Exceptions Products Begin on the Factory Floor

As an international distributor of products to funeral industry professionals, Wholesale Funeral Products Australia is a company committed to providing exceptional service to “customers in all walks of life”. Motivated by her connection with like-minded small business owners in the industry, company owner Asha Martin insists that any prospective suppliers are able to meet strict quality standards before an order is placed. InTouch has been instrumental in assessing which suppliers can consistently meet these quality standards.

wholesale-funeral-products.jpgInTouch Assesses Suppliers and Products

Before placing initial orders with new suppliers, InTouch experts conducted audits of multiple factories on behalf of Wholesale Funeral Products Australia to assess engineering and design capabilities, production capacity, quality assurance processes, and ethical employment and workplace practices.
 
InTouch also inspected products manufactured by existing suppliers and identified problems prior to shipment, saving the company from receiving defective goods and ensuring factory-produced jewellery met the client’s high specifications.

Most importantly, InTouch served as the bridge between Wholesale Funeral Products Australia and Chinese suppliers, communicating expectations and results while alleviating the client’s reservations about importing from China.

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